Employee change requests

Change requests let employees ask for updates to their own personal information. Some sections can apply immediately under workspace settings; others wait for an authorized reviewer.

Access needed

Access depends on your assigned permissions and workflow scope.

Submit, track or cancel your own pending change: Sign in with an account linked to your employee record. This grants only your permitted own-data scope.
Role and permission labels
Typical responsibility: Employee. Role names alone do not grant access.
Review, approve, reject or restore review tasks: employees.changes.review
Role and permission labels
Typical responsibility: HR reviewer. Role names alone do not grant access.
Review personal-information changes
Attach a document where supported: documents.upload
Document access and upload scope are separate from submitting a personal-information request.
Role and permission labels
Typical responsibility: Employee. Role names alone do not grant access.
Upload documents

Demo screenshots may show broader access than your account.

Self-service requires an account linked to your employee record. Open your own Profile → Change requests. If Profile shows Access required or cannot find your employee record, ask your administrator to check the account link and access. Opening another employee's record does not let you submit a self-service request as them.

Reviewing other people's requests requires separate review access. Reviewers use Employees → Change Requests.

Choose the information to change

Section	What it covers
Contact	Main phone, alternate phone, and personal email. This does not change your sign-in email.
Address	Your full address, including the required street.
Emergency Contacts	The full contact list, including all contact types.
Dependents	The full dependent list.
Bank Account	Bank name, account holder name, and account number.
Mobile Money	Supported provider and phone number.

Submit your request

Choose a section
In your Profile's Change requests tab, choose Section to change and select Request change. Check that it is the section you intend to replace.
Review the complete information
Update the prefilled details and check unchanged fields too. Keep intended contacts and dependents in the list. The request supports up to 10 contacts or 20 dependents.
Add supporting documents when needed
Use the available document controls to upload or select appropriate evidence. Up to 10 supporting documents can be attached. Document availability depends on your access; do not include unrelated personal information.
Review changes before submission
Select Review changes and check the proposed values. Use Back to correct them or Cancel to discard the draft. Select Submit request only when the complete section is correct.
Check the result
Wait for the response, then check the request status. Applied means the information has changed. Pending means it is waiting for review. Verify your profile after a request is applied.

Self-service address request form with fictional demo address values — Keep every value that should remain in the complete replacement section.

Read-only review of a fictional address change before submission — Use Back to correct the draft or Submit request to send it.

You can have only one pending request for the same section. If you need to correct it, open the pending request and use Cancel request, then prepare a new one. You cannot cancel a request that has already been applied, rejected, or cancelled. An unchanged submission is not accepted.

Personal request history with Address Pending and Contact Applied — Submission can result in Pending or Applied, depending on workspace settings.

Open View request to compare the original and requested values. The pending address example below has not changed the employee's stored address.

Pending address request comparing the original and fictional requested address — The existing address is unchanged while this request remains pending. Cancel request withdraws your pending request.

Bank and mobile money requests

These sections require a sign-in completed with multi-factor authentication. If asked, sign out and sign in using the required verification step, then return to your request. Do not disable verification to bypass the requirement.

For a bank account, enter all required details. Account numbers accept 6–34 letters or digits; spaces and hyphens are removed. Review the account holder and bank carefully. Full account numbers are masked in the request and profile displays.

For Mobile Money, choose a supported provider and verify the destination phone number. A payment-detail request can trigger a security notification, including when it applies immediately. Contact HR if you receive a notification for a change you did not request.

Understand the status

Status	Meaning
Pending	Submitted and awaiting an authorized review.
Applied	The requested information has been saved, either immediately under workspace settings or after approval.
Rejected	The reviewer declined the request. Open it to read the reason before preparing another request.
Cancelled	You withdrew the pending request. Its proposed changes were not applied.

Workspace settings determine which sections apply immediately. Do not assume your request needs approval, or that submission itself changed your profile; check its recorded status.

Review employee requests

Open Employees → Change Requests. Use Filter to narrow by Employee, Status, or Section, and use Sort as needed. An empty queue means no requests match the current view; remove filters before assuming there are none.

Employee Change Requests queue showing fictional Address Pending and Contact Applied requests — This example includes a pending address request and a contact request applied by workspace settings.

Employee change request status filter — Use status, section and employee filters to focus the queue.

Open the correct request
Check the employee and section, then open the row. Compare the previous and requested values and inspect supporting documents when available.
Make the decision
Select Approve and apply only when the complete replacement is correct. This action applies the change. To decline, select Reject, enter a meaningful reason within 500 characters, and select Confirm rejection. Use Back to leave the rejection form without rejecting.
Verify completion
Check the resulting status. Approval should show Applied; rejection should show Rejected with the reason. Wait for the result before taking another action.

Reviewers cannot approve or reject their own requests. If the employee information changed after submission, approval can be refused because the request is stale. Review the current record, reject the outdated request with an explanation, and ask the employee to submit a fresh one. If another reviewer acted at the same time, refresh and check the recorded outcome before retrying.

On a phone

The review queue and filters remain available on a smaller screen. Read the whole request and any comparison fields before deciding; scroll horizontally when a comparison is wider than the screen.

Mobile Employee Change Requests review queue — The review queue is available on smaller screens.

Troubleshooting

Problem	What to do
Profile or submission is unavailable	Ask your administrator to check your employee link and self-service access.
Another request for the section is pending	Review it first; cancel your own pending request if it needs replacement.
Submission reports no changes	Compare the values with your current profile. Submit only an actual correction.
Payment details require verification	Complete the required multi-factor sign-in and try again.
Approval is refused as outdated	Check the current record and request a fresh submission rather than overwriting newer information.
Review actions are unavailable	Check review access, request status, and whether it is your own request.
A request fails to save	Check its current status before retrying. Report the action and message without sharing private personal or payment details.